Platform Overview
Exchange House · Simulated demo data in USD
Total Customers
207,847
AI Sessions (Month)
103,421
Call Deflection Rate
62%
Monthly Cost Saving
$29.1K
Daily AI Interactions
Last 15 days — inbound queries vs. automated campaign responses
Inbound
Campaigns
Total Volume
48,290
Auto-Resolution
84.2%
Peak Day (Fri)
4,105
Top Remittance Corridors
Volume share this month
Recent AI Sessions
Latest WhatsApp interactions
| Customer | Query | AI Response | Status |
|---|
Activity Feed
Real-time platform events
WhatsApp Hub
Inbound queries + outbound campaigns — click any chat or initiate new
OmniAgent
Exchange House
👤
Select a conversation
—
Avg Response Time
<3s
Sessions Resolved
87%
Languages
5
Cost per AI Session
$0.09
Campaign Automation Engine
AI-identified segments · Personalised WhatsApp outreach
Customer Segments — Auto-identified by AI
Dormant Senders
1,842
No transaction in 60+ days. High re-activation potential.
High-Value Senders
634
+ avg transfer. Due next send in 5–10 days.
Rate Enquiry — No Txn
389
Asked for rate in last 7 days but didn't transact.
Loyalty Milestone
217
4th consecutive monthly transfer — eligible for reward.
India Corridor
5,392
Sent to India in last 35 days. Primed for repeat offer.
Eid Special
12,847
All active customers — festival promotion window open.
Active & Recent Campaigns
Showing: Dormant Senders — 1,842 customers · Personalised FX rate offer
| Campaign Name | Segment | Sent | Opened | Replied | Converted | Status |
|---|
ROI Calculator
Enter your exchange house parameters · Currency: USD
Your Exchange House Parameters
Select OmniAgent Plan
Starter
$2.2K
10K sessions
Growth
$6.0K
50K sessions
Enterprise
Custom
Unlimited
Projected monthly impact · USD
Calls deflected by AI (60%)
7,200
calls/month handled by OmniAgent
Gross cost saving
$129,600
before platform fee
OmniAgent plan cost
$2,200
Starter · 10K sessions/month
Net monthly saving
$127,400
Added revenue (18% repeat txn uplift)
$32K–64K
illustrative — actual results vary
Estimated ROI (18 months)
3.5×
Technical Setup & Connectivity
Structural requirements · Go-live in 2–4 weeks · CBO/CBUAE compliant
System Architecture — Data Flow
Read-only integration · No core banking access required
INPUT LAYER
Customer CRM / DBTransaction HistoryLive FX Rate FeedWhatsApp Business APIDigital Queries
↓ Read-only API · OAuth 2.0 · TLS 1.2+ · AES-256
ORCHESTRATION LAYER (OmniAgent)
Segmentation EngineCampaign EngineNLP / Intent RoutingCompliance FiltersFull Audit Trail
↓ Outbound actions only
OUTPUT LAYER
Personalised Campaign MessageRate Alert NotificationTransfer Status UpdateInbound Query Resolution
Required Integrations
WhatsApp Business API
Meta-approved WABA via BSP: Interakt, Gupshup, Twilio, or Kaleyra. ~$0.02–0.06 per conversation.
Customer DB / CRM
Read-only REST API or SFTP export. Fields: customer ID, phone, last txn, corridor, amount.
Live FX Rate Feed
Webhook or polling API. Minimum 5-min refresh. Fallback to cached rate with timestamp shown.
⚙️ Optional Integrations
Transaction Tracking
Core banking API for "where is my transfer" — reduces status inquiry calls by 60–70%.
IVR / Call Centre
Connect to validate actual deflection vs baseline for certified ROI reports.
BI / Analytics
Power BI / Tableau connector for consolidated reporting across OmniAgent data.
🔒 Compliance & Security
Data Residency
UAE, Oman, Saudi Arabia data residency options. CBUAE & CBO compliant.
API Access Model
Read-only keys only. OmniAgent never writes to core systems or initiates transactions.
Audit Logs
Full conversation audit trail. 90-day retention. CBO audit reports in Enterprise plan.
Go-Live Timeline — 2 to 4 Weeks
Typical for a GCC mid-size exchange house
WEEK 1
Data Onboarding
Customer DB export · FX API setup · WABA approval
WEEK 2
Configuration
Segment rules · Campaign templates · Multilingual bot tuning
WEEK 3
UAT & Testing
Pilot 100–500 customers · Bot QA · Compliance check
WEEK 4
Go Live
Full rollout · Dashboard live · Day-30 report
Technical Stack
APIs, protocols, compliance standards
REQUIRED
WhatsApp Cloud API v16+REST APIJSON/HTTPSOAuth 2.0FX Webhook/Poll
OPTIONAL
SFTP Data ExportIVR IntegrationTxn Tracking APIPower BI Connector
INFRASTRUCTURE
GCC Data ResidencyCBUAE / CBO CompliantRead-only API99.5% SLATLS 1.2+AES-256